Commitment to Customer Satisfaction The company places the highest importance on product quality and customer satisfaction. Therefore, this product warranty policy has been established to serve as a commitment and to ensure that all products meet standards and are of the highest quality from us.
1.Warranty for Packaging and External Appearance
The warranty covers defects in packaging resulting from the production process. Customers are requested to carefully inspect the product and notify the company within 14 days from the date of receipt.
2.Warranty for Product Quality
The warranty covers defects in the internal quality of the product caused by the production process (such as abnormal color, odor, or separation). The company guarantees product quality throughout its shelf life (Expiry Date) as stated on the packaging.
3.Warranty Exclusions
The company reserves the right to deny warranty claims if the damage or deterioration of the product results from causes other than the production process, such as improper storage temperature or environment, incorrect usage, or damage occurring after product delivery.
4.Review and Problem Resolution for Customers
If, upon inspection, it is found that the product qualifies under the warranty conditions, the company will consider appropriate solutions, which may include replacement or other remedies as appropriate in each case, to ensure the highest level of customer satisfaction with our service.
